Solar Sales/CSR

Solar Advisor (Call Center/Customer Service)

Description Pay Rate = $18.92 + Uncapped commission Bonuses

Must answer "yes" to all three questions:

1. Comfortable working from the hours of 11am - 8pm ? (Candidates may put in a shift bid to change their hours after training and obtain some WFH days)

2. Comfortable working on weekends? (Some Saturdays)

3. Comfortable working onsite 100% at: Austin, TX 78729

Must Have:

• Call center/Cold Calling/ Or Back to Back dialing experience
• Sales experience (Inside or Outside)
• High call volume experience
• Solar experience is not required but would be a bonus
• Customer Service Representative experience

Job Summary:

This role is in the Inside Sales department. We are primarily an office based team. (Some training may begin remote).

Basics of the role:

• First point of contact (Ability to work through leads with outbound calls)
• Inform homeowners about Solar + Sales Process
• Assist with Sales process
• Ability to work with sales team to close leads

Daily responsibilities:

• Handles inbound and outbound leads in a call-center environment
• The first point of contact for prospects, the voice of the company
• Qualifies leads by understanding the homeowner’s energy costs, pre-screening the suitability of solar through satellite tools and scheduling in-home appointments
• Use and Navigate through SalesForce (CRM)
• Works with lead transfer and appointment process issues
• Working in a fast paced environment assisting with Sales team.

Description:

The Solar Advisor team was established to deliver high sales conversion rates and high customer satisfaction by sending qualified solar candidates to our dealer network and direct sales teams. The Solar Advisor team is seeking experienced inside sales professionals to qualify homeowners for solar consultations in a call-center environment. It is vital that homeowners experience an incredible first impression when calling to inquire about the purchase of a solar system for their home.

To succeed in this role, an individual must possess a sales and customer service-focused mindset, understand the key role they play in the sales process, and work well as a team with other departments including marketing and outside sales teams. As the first point of contact for SunPower prospects, the Solar Advisor overcomes objections, qualifies leads over the phone, and schedules qualified leads for an in-home visit.

This role responds to high volumes of leads in a call-center environment and will suit a dynamic individual, highly organized and able to multi-task, with a true passion for sales and customer engagement. This role works closely with Dealers, salespeople and sales managers, Customer Experience, Lead Generation, Lead management CRM, and Regional Marketing.

Minimum Qualifications:

• High school diploma or equivalent required.
• Associates preferred but not required.
• Call Center or Similar experience (inbound/outbound calling)
• Valid Driver's License Required
• Criminal BG check Required

Benefits:

• Friendly work environment
• Health care
• Competitive bonus structure
• Bonus opportunities and WFH opportunity