Customer Service Specialist

Customer Service Specialist

This is an exceptional opportunity to work with an Oil&Gas Services company 100% Remote.

Job Description:
Pay Rate: $25 / hour plus overtime and medical benefits in a W2 Contract to Hire
100% Remote
Hours: 8am - 5pm
• The OFMP Customer Service Administrator is responsible for promoting the digital commerce solution and ensuring a positive buyer experience when utilizing the e-commerce site.
• He/she represents the customer service link between the buyers and our vendor partners making sales through OFMP.
• This includes direct engagement with the buyers for any technical queries, operational and administrative assistance to successfully place their orders and then supporting the vendor with the OFMP order management system through the fulfillment process.
• The OFMP Customer Service Administrator is also responsible for engagement with key internal stakeholders by providing useful buyer feedback to IT, sales and marketing for continuous experience improvement as well as monthly compilation of order and financial metrics on sales.

• Foundational executive administration knowledge
• Communication & interpersonal skills
• Self-starting ability
• Decision making
• Motivation and positive outlook
• Manage customer service queries from assigned buyer companies.
• Monitoring and Oversight of order placements in the system to ensure status progression.
• Support vendor partners with efficient usage of Order management system
• Identify technical issues with the e-commerce site and/or back-end system and efficiently engage with OFMP IT support as needed
• Feedback applicable buyer or vendor concerns and areas for improvement to the OFMP team
• Consolidate monthly statistics for assigned buyer companies and vendor partners
• At least High School Graduate with GPA > 2.7, ideally a graduate
• Highly proficient in MS Office Suite and Power BI on both Mac and Windows systems
• Availability online during US Central Time Zone business hours

Note that if you get hired you must undergo a background check, a driving records check and a drug screening