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Network Operations Center Support Technician - 2nd & 3rd Shift NOC

$15.00 – $17.00 hourly

WAVSYS

Last Updated: 10/04/21

Job Description

Network Operations Center Support Technician (NOC)

Schaumburg, IL

Who You Are

  • Someone who is comfortable delivering troubleshooting tips over the phone.
  • Comfortable troubleshooting network issues.
  • Good base knowledge and experience with network support, monitoring alerts, cyber security etc.

Responsibilities

  • Provide a high level of customer and technical support to end users.
  • Support will be predominantly be provided remotely and over the phone.
  • Provide support over the phone for basic network operations and network monitoring issues.
  • Escalating issues to tier 2 and 3 teams when necessary.
  • Document steps taken and escalations in the call tracking system.

Requirements

  • 2+ years of experience in a NOC, help desk or desktop role is strongly preferred.
  • Certs and degrees are strongly preferred; though not required.
  • Ability to diagnose and resolve networking, hardware, and software issues relating to enterprise networks.
  • Previous experience providing phone support and remote technology to resolve user issues.



Company Details

Chicago, Illinois, United States
WAVSYS is a solutions company offering contract, contract-to-hire, direct placement and managed services to top companies in the United States.