Network Operations Center Support Technician - 2nd & 3rd Shift NOC

Network Operations Center Support Technician (NOC)

Schaumburg, IL

Who You Are

• Someone who is comfortable delivering troubleshooting tips over the phone.
• Comfortable troubleshooting network issues.
• Good base knowledge and experience with network support, monitoring alerts, cyber security etc.

Responsibilities

• Provide a high level of customer and technical support to end users.
• Support will be predominantly be provided remotely and over the phone.
• Provide support over the phone for basic network operations and network monitoring issues.
• Escalating issues to tier 2 and 3 teams when necessary.
• Document steps taken and escalations in the call tracking system.

Requirements

• 2+ years of experience in a NOC, help desk or desktop role is strongly preferred.
• Certs and degrees are strongly preferred; though not required.
• Ability to diagnose and resolve networking, hardware, and software issues relating to enterprise networks.
  
• Previous experience providing phone support and remote technology to resolve user issues.