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(Archived) L1 Help Desk Technician
Last Updated: 6/20/23
Job Description
Help Desk Technician
Schaumburg, IL
Who You Are
- Someone who is comfortable delivering troubleshooting tips over the phone.
- Comfortable troubleshooting Windows 7/10.
- Good base knowledge and experience with Office 365
Responsibilities
- Provide a high level of customer and technical support to end users.
- Support will be predominantly be provided remotely and over the phone.
- Provide support over the phone for basic Active Directory, printer, hardware, software, and Office 365 issues.
- Escalating issues to tier 2 and 3 teams when necessary.
- Document steps taken and escalations in the call tracking system.
Requirements
- 2+ years of experience in a help desk or desktop role is preferred.
- Certs and degrees are preferred; though not required.
- Ability to diagnose and resolve hardware, software, and printing issues relating to Windows 7/10.
- Basic LAN/WAN understanding.
- Previous experience providing phone support and remote technology to resolve user issues.
- Office 365 support experience
Company Details
Chicago, Illinois, United States
WAVSYS is a solutions company offering contract, contract-to-hire, direct placement and managed services to top companies in the United States.