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L1 Help Desk Technician

$17.00 – $20.00 hourly

WAVSYS

Last Updated: 10/04/21

Job Description

Help Desk Technician

Schaumburg, IL

Who You Are

  • Someone who is comfortable delivering troubleshooting tips over the phone.
  • Comfortable troubleshooting Windows 7/10.
  • Good base knowledge and experience with Office 365

Responsibilities

  • Provide a high level of customer and technical support to end users.
  • Support will be predominantly be provided remotely and over the phone.
  • Provide support over the phone for basic Active Directory, printer, hardware, software, and Office 365 issues.
  • Escalating issues to tier 2 and 3 teams when necessary.
  • Document steps taken and escalations in the call tracking system.

Requirements

  • 2+ years of experience in a help desk or desktop role is preferred.
  • Certs and degrees are preferred; though not required.
  • Ability to diagnose and resolve hardware, software, and printing issues relating to Windows 7/10.
  • Basic LAN/WAN understanding.
  • Previous experience providing phone support and remote technology to resolve user issues.
  • Office 365 support experience



Company Details

Chicago, Illinois, United States
WAVSYS is a solutions company offering contract, contract-to-hire, direct placement and managed services to top companies in the United States.