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Last Updated: 5/16/22

Featured Job

Job Description

IT Support Analyst

This is an exceptional opportunity to work with a nationwide Oil & Gas company in Sugar Land, Texas

Job Description:
Pay Rate: $30 /hr plus overtime and medical benefits
Shift: 8AM - 5PM

This role is part of the onsite IT support team working on resolving support incidents assigned to the onsite support queue, projects assigned to the onsite IT support team, creating and maintaining documentation related to this role and other related tasks, as required. Individuals should have experience with desktop support activities and IT infrastructure.

Key responsibilities
• Provide second-line investigation and diagnosis
• Resolve and close incidents and service requests as per help desk procedures and allocated timelines
• Perform hardware repair and upgrades
• Escalate unresolved incidents and service requests within agreed timescales
• Log incident and service request details per help desk procedures
• Communicate with customer regarding incident progress
• Ensure tickets are always updated until issues are resolved
• Conduct customer satisfaction callbacks and surveys
• Complete GET IT training for On-Site Support Analysts
• Comply with Quality, Health, Safety and Environment policies and IT policies
• Liaise with customers, other IT support groups and third-party providers when necessary
• Perform staging of PCs (Requires use of SRSS and/or AutoPilot)
• Maintain Global Asset Management database with updates related to the assigned hardware
• Perform hardware and software maintenance and support
• Participate in IT team and follow up on objectives and key performance objectives
• Troubleshoot and resolve PC incidents and VIP requests
• Liaise with third-party suppliers for hardware repair
• Liaise with SISC on IT security issues and virus elimination
• Liaise with Server Team when server maintenance is required
• Participate in GeoMarket projects to accomplish common objectives
• Participate as a key person in IT Domain structure
• Supervise suppliers to perform maintenance, IMAC of IT equipment

Technology
• Windows operating system(s)
• Microsoft Office 365, including SharePoint
• Remedy and ESM ITSM

Good to Have Skills
• Experienced in troubleshooting without guided scripts to follow
• Excellent communication skills, verbal and written
• Proven performance results with tight deadlines
• Ability to acquire tech industry certifications

Note that if you get hired you must undergo a background check, an MVR check and a drug screening



Company Details

Chicago, Illinois, United States
WAVSYS is a solutions company offering contract, contract-to-hire, direct placement and managed services to top companies in the United States.