Job was saved successfully.
Job was removed from Saved Jobs.

This job is archived

(Archived) L2 Help Desk Specialist - Offsite Phone & Email Support

Last Updated: 6/20/23

Job Description

L2 Help Desk Specialist, Phone & Email Support

Schaumburg, IL

***Contract-to-perm opportunity***

Who You Are

  • Someone who is comfortable delivering troubleshooting tips over the phone.
  • Comfortable troubleshooting Windows 7/10.
  • Good base knowledge and experience with Office 365


  • Troubleshooting Contact syncing
  • Managing Intune Company Portal issues
  • Handling issues for L1 white glove team
  • Resolving OneDrive Sync Issues or OneDrive not even working
  • Cross Platforms 3rd level support


  • 4+ years of experience in an engineer, L2 help desk, or L2 desktop role is preferred.
  • Certs and degrees are strongly preferred.
  • Previous experience providing phone support and remote technology to resolve user issues.
  • Office 365 support experience, specifically the Admin Console
  • Microsoft Intune setup, configuring, and troubleshooting experience
  • Microsoft Authenticator setup and troubleshooting experience

Company Details

Chicago, Illinois, United States
WAVSYS is a solutions company offering contract, contract-to-hire, direct placement and managed services to top companies in the United States.