L2 Help Desk Specialist, Phone & Email Support
Who You Are
- Someone who is comfortable delivering troubleshooting tips over the phone.
- Comfortable troubleshooting Windows 7/10.
- Good base knowledge and experience with Office 365
- Troubleshooting Contact syncing
- Managing Intune Company Portal issues
- Handling issues for L1 white glove team
- Resolving OneDrive Sync Issues or OneDrive not even working
- Cross Platforms 3rd level support
- 4+ years of experience in an engineer, L2 help desk, or L2 desktop role is preferred.
- Certs and degrees are strongly preferred.
- Previous experience providing phone support and remote technology to resolve user issues.
- Office 365 support experience, specifically the Admin Console
- Microsoft Intune setup, configuring, and troubleshooting experience
- Microsoft Authenticator setup and troubleshooting experience