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L2 Help Desk Specialist - Offsite Phone & Email Support

$24.00 – $28.00 hourly

WAVSYS

Last Updated: 10/04/21

Job Description

L2 Help Desk Specialist, Phone & Email Support

Schaumburg, IL

***Contract-to-perm opportunity***

Who You Are

  • Someone who is comfortable delivering troubleshooting tips over the phone.
  • Comfortable troubleshooting Windows 7/10.
  • Good base knowledge and experience with Office 365


Responsibilities

  • Troubleshooting Contact syncing
  • Managing Intune Company Portal issues
  • Handling issues for L1 white glove team
  • Resolving OneDrive Sync Issues or OneDrive not even working
  • Cross Platforms 3rd level support


Requirements

  • 4+ years of experience in an engineer, L2 help desk, or L2 desktop role is preferred.
  • Certs and degrees are strongly preferred.
  • Previous experience providing phone support and remote technology to resolve user issues.
  • Office 365 support experience, specifically the Admin Console
  • Microsoft Intune setup, configuring, and troubleshooting experience
  • Microsoft Authenticator setup and troubleshooting experience



Company Details

Chicago, Illinois, United States
WAVSYS is a solutions company offering contract, contract-to-hire, direct placement and managed services to top companies in the United States.