Help Desk Technician
Will be working remotely during COVID-19
Who You Are
- Someone who is comfortable delivering troubleshooting tips over the phone.
- Comfortable troubleshooting Windows 7/10.
- Good base knowledge and experience with Office 365
- Provide a high level of customer and technical support to end users.
- Support will be predominantly be provided remotely and over the phone.
- Provide support over the phone for basic Active Directory, printer, hardware, software, and Office 365 issues.
- Escalating issues to tier 2 and 3 teams when necessary.
- Document steps taken and escalations in the call tracking system.
- 2+ years of experience in a help desk or desktop role is preferred.
- Certs and degrees are preferred; though not required.
- Ability to diagnose and resolve hardware, software, and printing issues relating to Windows 7/10.
- Basic LAN/WAN understanding.
- Previous experience providing phone support and remote technology to resolve user issues.
- Office 365 support experience