IT Desktop Support

IT Desktop Analyst

This is an exceptional opportunity to work with a nationwide Oil&Gas company working at their base in Carrollton, Texas

Job Description:
Pay Rate: $23/hr
Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
Escalates problems not resolved within established service levels.
Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
Ensures work is performed in accordance to company policies, standards, and procedures.
Assists with installing and de-installing software, PC's and peripherals as required.
Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization.
Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
Must possess basic desktop hardware knowledge, proficient use of Microsoft

Note that if you get hired you must undergo a background check and a drug screening