Service Desk Analyst
UpTalent
Job Description
Service Desk Analyst
This is an exceptional opportunity to work with an Oil&Gas Services company in San Antonio, Texas
Job Description:
Pay Rate: $21/hour. Benefits include Medical, Dental, and Vision under a W-2 Contract-to-Hire agreement.
Hybrid Role
A service desk analyst is an information technology (IT) professional who helps users resolve issues with computer hardware or software.
They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users.
They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.
EIT Service Desk provides remote first and second level continuous IT support for all of the company in a 24x7x365 multi-channel environment.
Contractor must have reliable transportation as they may need to work from various locations.
Contractor may be required to utilize their personal/company devices/services as needed for remote access.
Required Function:
Main duties of a service desk analyst is to handle incoming queries and requests from end users, either via email or over the phone.
They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests.
Monitor Network system
Technical ability to diagnose and resolve common hardware/software issues
Must have familiarity with operating protocols for desktops, laptops, and mobile devices
Must have the ability to solve common applications issues and install software
Ability to learn new technologies and assist with training end-users
Document processes and procedures for the internal knowledge base and external knowledge base
Requirement:
High School Diploma or GED.
Experience in Information Technology, Business, Engineering, Network Operations, or related area
Experience in Customer Service related area
Ability to obtain other IT standard certifications, i.e., A+, Network+
Note that if you get hired you must undergo a background check, a driving records check and a drug screening
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