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Senior Customer Experience (CX) Researcher


Last Updated: 5/16/24

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Job Description

Senior Customer Experience (CX) Researcher

This is an exceptional opportunity to work with a nationwide Oil&Gas Services company in Houston, Texas

Job Description:
Pay Rate: $155k - $170k/year depending on experience with full benefits (401K, PTO, Medical, Dental etc.)
Hours: 8am - 5pm

We are seeking a Senior Customer Experience (CX) Researcher to lead teams through the customer centered research process throughout the business journey.

The Role:
As a Senior CX Researcher, you will enable business teams to learn deeply about their customers, uncover customer pain, motivations, desires, and vet early ideas through group facilitation and direct research. Our typical research process involves open-ended interviews, storyboards and prototypes, as well as custom research to validate / invalidate hypotheses and better understand risks. This includes:
? Coaching teams on tactics and best practices for conducting effective user research
? Developing research and testing strategies and logistics for entrepreneurial teams by assisting in the creation of interview scripts, storyboards, and prototypes
? Working with other researchers to devise custom research strategies
? Leading research synthesis and translating observations into findings
? Partnering with designers on the creation of design artifacts in various degrees of fidelity
? Providing thought leadership on company research methodologies such as piloting new tactics, where appropriate, for incorporation into the company user research toolkit
? Collaborating with product teams to find creative ways to recruit relevant research participants

To be successful, we have found the following characteristics to be beneficial:
? Interest in a wide variety of global business topics, with a curious mind and the ability to make connections between diverse fields and industries
? Comfort within a fast-paced, collaborative environment with product teams
? Desire and patience to mentor others (including non-researchers)
? Ability to pivot, when necessary, and skilled at knowing when to lead versus when to collaborate
? Adept at delivering high-quality research outcomes within time and budget constraints
? Willing to be flexible and work when the work is needed, sometimes at odd hours (there are lots of peaks and valleys during a season cadence)
? Supportive of colleagues when they need a hand to keep projects running smoothly
? Politically savvy when working with senior management with an ability to work effectively with all levels of organizations

? 5+ years of relevant work experience
? Degree in human/computer interaction, behavioral economics, cognitive psychology, design, media studies, marketing, or related field
? Experience with a variety of qualitative user research methods from foundational (remote and in-person interviewing) generative (participatory design, storyboard/concept testing), and evaluative methods (usability testing, surveys)
? Demonstrated experience applying CX research methods for conceiving, validating, and designing a product or service
? Wide experience in a vector graphics editor and prototyping tool, ideally Figma or Sketch.
? Wide experience in UX wireframing and concepting tools, ideally Figma, Axure, or Balsamiq
? Working knowledge and interest in learning a wide variety of visual mockup tools such as Photoshop, Illustrator, After Effects
? Clear and persuasive written and oral communication style
? Experience with prototyping tools (Figma, InVision, Sketch, Balsamiq, etc.) is a plus
? Previous experience in larger enterprise environment and within a start-up company or venture building is a plus

Note that if you get hired you must undergo a background check, a driving records check and a drug screening

Company Details

Miami, Florida, United States
UpTalent provides a full suite of talent solutions that solves every workforce challenge. We empower business success while consistently delivering an unsurpassed quality experience.We believe collaboration, teamwork, and excellence create the right environment for our people to deliver the best results to our contingent workforce and clients. Our values - excellence, commitment and quality -...